Step 2

Prepare and create or edit your screen in your account

Log in to your account and follow the step-by-step video instructions—it's intuitive, even without the video. Keep in mind, the first screen you set up will become your default display, appearing when the personalized guest schedule feature isn't in use. Please ensure you have your background image, company logo or profile picture, and the YouTube video link or MP4 video (additional fee of 4.99) ready. (Time to Complete: 3-6 minutes).

Step 3

Review your display…

After review, it's time to head to the desired location to showcase your creation (we suggest your main living area and/or master bedroom). Remember, you only need to visit the physical location once (or have someone provide you with the code from the TV via the HGS App). All other information will be uploaded in real-time remotely.

If you would like to schedule your guest now In the schedule section, you can create and customize screens with personalized content, such as backgrounds, guest names, and video links, tailored to specific guests or events. These screens are calendar-driven based on reservation details. Want to explore these features? Schedule a quick demo, and we'll guide you through it.

Step 4

Download App on your TV/Device

If you're using an Amazon Fire TV, Google TV, or an external device, ensure it's connected to WiFi. If using an external device, select the correct HDMI port. Use voice search to find the "Hello Guest Screen App," or type it into the App Store. Once found, install and launch the app to display a 6-digit code.

Step 5

Time to Activate!!

After downloading the app on your smart TV, log in to your HGS subscription through a browser on your phone or laptop. Navigate to "My Properties," select the property, and find "Display in this Property" under the appropriate room (e.g., bedroom, living room). Click the "link" icon (red paper clip) next to it, enter the six-digit code from your TV screen, and your display will load in a few seconds. Note: the first time loading it may take a couple of seconds to fully populate. Please test it by turning TV off and back on to make sure it is launching correctly.

Notable Mentions:

• Download the HGS App on your Smart TV, just like Netflix or YouTubeTV.
• Ensure your TV has Amazon or Google Playstore; if not, use an external device.
• You may need to type the full name or ask Alexa to find "Hello Guest Screen App."
• The first screen you create will be your default and displays when no guests are scheduled.
• Do not unlink a screen; it updates remotely in real-time. If unlinked, you'll need to return to the property.
• You can schedule personalized guest messages, including a new background, video, or greeting, anytime.
• Email tech support on our Contact Page, or use the chat option on the home screen.

Click here to open your “My Properties” page.

Step 2

Prepare and create or edit your screen in your account

Log in to your account and follow the step-by-step video instructions—it's intuitive, even without the video. Keep in mind, the first screen you set up will become your default display, appearing when the personalized guest schedule feature isn't in use. Please ensure you have your background image, company logo or profile picture, and the YouTube video link or MP4 video (additional fee of 4.99) ready. (Time to Complete: 3-6 minutes).

Step 3

Review your display…

After review, it's time to head to the desired location to showcase your creation (we suggest your main living area and/or master bedroom). Remember, you only need to visit the physical location once (or have someone provide you with the code from the TV via the HGS App). All other information will be uploaded in real-time remotely.

If you would like to schedule your guest now In the schedule section, you can create and customize screens with personalized content, such as backgrounds, guest names, and video links, tailored to specific guests or events. These screens are calendar-driven based on reservation details. Want to explore these features? Schedule a quick demo, and we'll guide you through it.

Step 4

Download App on your TV/Device

If you're using an Amazon Fire TV, Google TV, or an external device, ensure it's connected to WiFi. If using an external device, select the correct HDMI port. Use voice search to find the "Hello Guest Screen App," or type it into the App Store. Once found, install and launch the app to display a 6-digit code.

Step 5

Time to Activate!!

After downloading the app on your smart TV, log in to your HGS subscription through a browser on your phone or laptop. Navigate to "My Properties," select the property, and find "Display in this Property" under the appropriate room (e.g., bedroom, living room). Click the "link" icon (red paper clip) next to it, enter the six-digit code from your TV screen, and your display will load in a few seconds. Note: the first time loading it may take a couple of seconds to fully populate. Please test it by turning TV off and back on to make sure it is launching correctly.

Notable Mentions:

• Download the HGS App on your Smart TV, just like Netflix or YouTubeTV.
• Ensure your TV has Amazon or Google Playstore; if not, use an external device.
• You may need to type the full name or ask Alexa to find "Hello Guest Screen App."
• The first screen you create will be your default and displays when no guests are scheduled.
• Do not unlink a screen; it updates remotely in real-time. If unlinked, you'll need to return to the property.
• You can schedule personalized guest messages, including a new background, video, or greeting, anytime.
• Email tech support on our Contact Page, or use the chat option on the home screen.

Click here to open your “My Properties” page.