Hello Guest Screen for LG Smart TV

Yes. Hello Guest Screen works on LG Smart TVs in two ways. For LG TVs running webOS 3.5 or later (2017 and newer), you can install Hello Guest Screen directly from the LG Content Store app marketplace with no extra hardware needed. For older LG TVs or any LG TV with an HDMI port, you can plug in an Amazon Firestick and install Hello Guest Screen on the Firestick — the experience for your guests is identical either way.

For webOS (native app): go to Settings, then General, then Additional Settings and set the startup app to Hello Guest Screen. The exact menu path varies slightly by webOS version — on webOS 5.0 and later look under Settings, General, System, Additional Settings. For Firestick on LG: first set the LG TV to default to the Firestick HDMI input on startup (Settings, General, Devices, TV Management, Home Dashboard), then enable auto-launch on the Firestick itself under Settings, Applications, Hello Guest Screen.

Yes. Older LG TVs running webOS 2.x or earlier are not compatible with the native Hello Guest Screen app, but the Firestick method works perfectly. Plug an Amazon Firestick into any HDMI port on your LG TV, install Hello Guest Screen from the Amazon App Store, and then set your LG TV to boot directly to the Firestick input. Your guests will see the welcome screen automatically when they turn on the TV regardless of how old the LG TV is.

The most important LG-specific setup step is changing the default startup input. On your LG TV, go to Settings, then General, then Devices, then TV Management, then Home Dashboard. Find the HDMI input where your Firestick is connected and flag it as the default. From now on, when the TV is turned on it goes directly to the Firestick — and Hello Guest Screen launches from there. This is the step that makes the whole system seamless for guests.

Yes. LG OLED and QNED TVs from 2017 onward all run webOS and are fully compatible with Hello Guest Screen via the native webOS app. This includes the LG C, G, and B Series OLED TVs as well as QNED and NanoCell models. These are among the most popular premium TVs used in high-end vacation rentals and Hello Guest Screen displays beautifully on their screens.

Yes. Hello Guest Screen pulls guest information directly from your connected booking calendar. When one guest checks out and the next reservation begins, the LG TV screen updates automatically with the new guest name, check-in and check-out dates, and all saved settings. This works identically whether you are using the native webOS app or the Firestick method. No manual changes are required between bookings.

Yes. Your Hello Guest Screen account is managed through the web dashboard at helloguestscreen.com. You can update your WiFi password, change the welcome message, adjust check-out times, swap background images, or modify any setting from your phone, tablet, or computer from anywhere in the world. Changes appear on your LG TV at the property within minutes.

For most hosts with a 2017 or newer LG TV, the native webOS app is cleaner — nothing to plug in, nothing to unplug, one less device to manage. For hosts with older LG TVs, the Firestick method is equally reliable and gives the exact same guest experience. Many hosts who already have a Firestick prefer that setup regardless of TV age because they are already familiar with the Firestick interface. Both are fully supported and deliver identical results for guests.