Car Dealership Service & Showroom
Hello Guest Screen for Car Dealerships
Your service customers wait an average of one to two hours in your lounge. That time is either wasted on cable news or sitting on a screensaver. Hello Guest Screen turns that TV into a branded, professional display that welcomes customers by name, shows the WiFi password, promotes your current offers, and gives your service team fewer questions to answer.
Works on any TV in your dealership lounge, showroom, or service waiting area — no new hardware required in most cases. Setup takes under 10 minutes.
✓ Amazon Firestick ✓ Samsung Smart TV ✓ LG Smart TV ✓ Roku ✓ Apple TV ✓ Android TV
✓ Setup in under 10 minutes — no IT team required
Dealership Service Experience — By the Numbers
According to J.D. Power’s 2024 U.S. Customer Service Index Study, the waiting experience directly affects whether customers return — and technology is one of the clearest drivers of satisfaction improvement.
5.2 days
Avg wait for a service appointment
Mass-market vehicle owners wait an average of 5.2 days just to get a service appointment — when they arrive, the lounge experience must deliver.
35%
Customers choosing aftermarket due to wait time
35% of customers are willing to move to an aftermarket provider specifically because of poor service experience, including the waiting environment.
31 pts
Satisfaction improvement when tech is used well
Customers who receive proactive updates and useful information during their wait score their experience 31 points higher than those who receive nothing.
Source: J.D. Power 2024 U.S. Customer Service Index Study
The Problem Every Dealership Knows
A customer drops off their vehicle for a service appointment. They walk into the lounge, look around, and immediately ask the service advisor: What is the WiFi password? How long will this take? Do you have any current service specials I should know about?
Your service advisors answer these questions dozens of times a day. The answers are always the same. The customer asking has no way of knowing that. The TV on the wall is showing a sports recap from last night. Nobody is watching it. Nobody is being helped by it.
📺 Service Lounge TV Tip
Link your lounge TV QR code to your online service scheduler — customers scan it on their phone while they wait and book their next appointment before they leave. Zero friction, zero follow-up required.
What Hello Guest Screen Does for Your Dealership Lounge
Hello Guest Screen displays a full-screen branded welcome message on any TV in your dealership lounge, showroom, or service waiting area — updating automatically on a schedule you set.
🏷️ Dealership Name and Logo
Display your dealership name, brand logo, and OEM badge prominently on the lounge TV. Every customer sees your brand — not a cable news channel — from the moment they walk in.
📶 WiFi Password Display
Show your guest WiFi network name and password on screen at all times. Eliminates the single most common question your service advisors receive every day, before the customer even thinks to ask.
🎯 Current Service Specials
Display your active service promotions, oil change specials, tire deals, or seasonal offers. The screen becomes a passive upsell tool running during every customer visit with zero ongoing effort.
⏱️ Estimated Completion Message
Show a custom message with estimated service completion time or service advisor name. Reduces customer anxiety and the number of times customers approach the desk for an update.
📱 QR Code to Online Scheduler
A scannable QR code linking to your online service scheduler, current inventory page, customer review platform, or any URL you choose. Customers scan it on their phone while they wait.
✉️ Custom Welcome Message
Write a branded welcome message that reflects your dealership’s personality. Thank customers for choosing your service department and let them know what to expect during their visit.
🖼️ Branded Background Image
Use a photo of your showroom floor, your vehicle lineup, or a lifestyle image that matches your brand. The screen looks like a professional marketing display, not a default screensaver.
🎬 Ambient Video Background
Link a YouTube video of a vehicle showcase, a brand commercial, or a scenic loop that plays silently behind the welcome message. Keeps the screen engaging without requiring sound.
📅 Event and Promotion Scheduling
Schedule specific messages or promotions to display on certain days. Monthly service specials, holiday offers, and seasonal campaigns switch automatically — no manual work on the day.
🖥️ Multi-Screen Management
Manage multiple TVs across your dealership from one account. Different messaging for the service lounge, showroom floor, and finance waiting area — all from one dashboard.
This Is What Your Customers See
When a customer walks into the Riverside Auto Group lounge and the TV is on, they see this — dealership name, service advisor name, estimated completion time, WiFi password, lounge amenities, and a QR code to schedule their next service visit. All on one screen, running automatically.
Welcome to
Riverside Auto Group
Your service advisor is Michael. Estimated completion: 1:30 PM
WiFi Network
RiversideAuto_Guest
Password
Welcome2026
Complimentary coffee and snacks in the lounge. Ask a team member for assistance.
The QR Code — Your Lounge TV as a Sales Tool
The QR code on your Hello Guest Screen display can link to any URL you choose. For car dealerships, this is one of the most underused opportunities in the lounge. What dealerships link their QR code to:
📅 Online Service Scheduler
Customers scan and book their next appointment before they leave the lounge — zero friction, zero follow-up phone call required.
🚗 Current Vehicle Inventory
Customers browsing new models can scan to view your full inventory on their phone while they wait for their service to complete.
⭐ Customer Review Page
A direct link to your Google or DealerRater review page, shown at exactly the moment a customer has just experienced your service.
💰 Current Sales Promotions
Monthly offers, trade-in specials, or new model launch pages — your lounge TV becomes a passive sales tool with a single QR code.
🛡️ Service Plan Information
Extended warranty or maintenance plan details for customers waiting during a service visit — the right message at the right moment.
How It Works — Three Steps
Setup takes under 10 minutes. No IT team. No new hardware in most cases. Works on TVs your dealership already has.
1
Install on Your Lounge TV
Plug a Firestick into your lounge TV’s HDMI port, or use your existing Samsung Smart TV, LG Smart TV, Roku, Apple TV, or Android TV device. Download Hello Guest Screen from the app store on your device. No IT team required. Setup takes under 10 minutes.
2
Customize Your Dealership Display
Log in to your Hello Guest Screen dashboard and set your dealership name, logo, WiFi details, welcome message, current offers, background image, and QR code destination. Everything is set through a simple online dashboard — no design skills needed.
3
Turn On the TV and Walk Away
Once set up, Hello Guest Screen displays automatically every time your lounge TV is powered on. No daily maintenance. No manual updates for routine visits. Update your promotions or seasonal messages from your dashboard whenever you choose.
Compatible Devices — Works on Any Dealership TV
Hello Guest Screen works on virtually any TV already in your dealership lounge or showroom. No new TVs required.
🔌 Amazon Firestick (all models)
Plug into any HDMI port on any TV brand — instant smart display. If your lounge TV has an HDMI port and a nearby power outlet, a Firestick makes it a Hello Guest Screen display in under 10 minutes.
📺 Samsung Smart TV (2017 and later)
Native app, no extra device needed. Install directly from the Samsung app store on any compatible Smart TV — works on all screen sizes used in dealership lounges.
📺 LG Smart TV (2017 and later)
Native webOS app or via Firestick. LG Smart TVs are common in dealership lounges — Hello Guest Screen installs directly with no additional hardware required.
📡 Roku TV and Roku Devices
All Roku models supported, including Roku TVs and external Roku sticks. A common choice for dealerships already running Roku in their service lounge or showroom.
🍎 Apple TV HD and 4K
Premium display option for luxury brand dealerships. Apple TV delivers the cleanest, highest-quality display for premium marque environments — Lexus, BMW, Mercedes, Porsche.
🤖 Android TV and Google TV
Sony, TCL, Hisense, Nvidia Shield — all supported. If your lounge TV runs Android TV or Google TV, Hello Guest Screen installs directly from the Google Play Store.
Pricing for Dealerships
All features included. No setup fees. No contracts. Cancel anytime.
$21.99
per screen, per month
✓ Dealership name, logo & OEM badge
✓ WiFi password display
✓ Current service specials & promotional content
✓ Estimated completion message
✓ QR code to any URL you choose
✓ Custom welcome message
✓ Branded background image
✓ Ambient video background
✓ Event and promotion scheduling
✓ Multi-screen dashboard access
✓ No setup fees — no contracts — cancel anytime
Volume Pricing for Multi-Screen Dealerships
For dealerships with multiple screens across service lounge, showroom, and finance areas, volume pricing is available. Each screen is billed at the same monthly rate with discounts applied for 5 or more screens. Contact the Hello Guest Screen team for a custom quote based on your screen count.
Common configurations for dealerships:
- 1 screen — Service lounge TV
- 2 screens — Service lounge + showroom floor
- 3 screens — Service lounge + showroom + finance office
- 5+ screens — Multi-location or large dealership group (volume pricing applies)
Start Your Free Trial — No Credit Card Required
Set up your dealership lounge TV in under 10 minutes. Works on Firestick, Samsung, LG, Roku, Apple TV, and Google TV.
Frequently Asked Questions — Car Dealerships
Answers to the most common questions from dealership managers and service directors about Hello Guest Screen.
Yes, in most cases. If your lounge TVs have an HDMI port, you can plug in an Amazon Firestick and have Hello Guest Screen running in under 10 minutes. If your TVs are Samsung Smart TVs from 2017 or later, LG Smart TVs from 2017 or later, or Roku TVs, Hello Guest Screen installs directly as a native app with no additional hardware. Most dealerships already have compatible TVs in their lounges and showrooms.
Yes. Your Hello Guest Screen dashboard lets you add promotional text, seasonal offers, or service specials directly to the display. You can update these from your dashboard at any time. For dealerships that run monthly promotions, you can schedule different messages to display on specific dates in advance — your April spring service special switches automatically to your May promotion without any manual work on the day.
Yes. The WiFi password display is one of the core features of Hello Guest Screen. Set your guest WiFi network name and password once in your dashboard and it displays on the screen at all times. This eliminates the most common question your service advisors receive from waiting customers. Customers see it the moment they look at the TV — before they even think to ask.
Yes. Hello Guest Screen supports multiple screens managed from one account. Each screen can have its own customized display — different messaging for the service lounge, the showroom floor, and the finance waiting area. You manage all screens from the same dashboard. Each additional screen is billed at the same monthly rate, with volume pricing available for dealerships with 5 or more screens.
Yes. The QR code can link to any URL you choose. Popular options for dealerships include the online service scheduler, the current vehicle inventory page, a customer review platform, a service plan information page, or a current sales promotion. The QR code label can also be customized — for example, you might set it to say “Schedule Your Next Service” or “Browse Our Current Inventory” so customers know exactly what they will find when they scan.
No. Hello Guest Screen is designed to be set up by anyone on your team without IT involvement. If you are using a Firestick, you plug it into the TV’s HDMI port, download the app from the Amazon App Store, sign in to your account, and customize your display. The entire process takes under 10 minutes. Hello Guest Screen also offers a free setup call where a team member will walk your staff through the setup on a screen share if needed.
Yes. You can upload your dealership logo directly to your Hello Guest Screen display. The background image can be set to a photo of your showroom, your vehicle lineup, or any branded image that matches your dealership’s look and feel. The result is a professional branded display that looks consistent with your dealership’s marketing materials rather than a generic screensaver.
Hello Guest Screen for businesses starts at $21.99 per screen per month. This includes all features: branded display, logo, WiFi password, welcome message, promotional content, QR code, background image, and ambient video. There are no setup fees and no long-term contracts. For dealerships managing multiple screens across service, showroom, and finance areas, volume pricing is available. Contact the Hello Guest Screen team at helloguestscreen.com for a custom quote based on your screen count.