SHORT-TERM RENTAL (STR)
Frequently Asked Questions
Certainly, it's important to note that credit card information is not stored on HGS' website, ensuring security.
No, all TVs at the same location will display the same Hello Guest Screen. However, if you acquire five screens, you can allocate them to different properties/listings and have varied display screens. Since screens within the same property share identical information, such as weather and Wi-Fi details, there's no need to show different content on them. You can choose to use two screens for one property and three screens for another, or you can opt to use all five screens for five different properties.
Hello Guest Screen will be accessible in the United States, Mexico, Euros, and the United Kingdom.
Hello Guest Screen is compatible with TVs ranging from 32 to 75 inches in size.
Indeed, you can find a list of countries where the HGS subscription is available by visiting our website.
An HGS subscription offers several advantages to hosts. Firstly, it helps create lasting positive first impressions, and secondly, it eliminates the need for guests to search for basic information for your property. This not only guarantees a convenient experience for your guests but also provides you, as the host or owner, with peace of mind knowing your information is readily available for your guests. Often, guests may not readily spot the Wi-Fi code or be aware of its availability on their hosting app, which saves you from interruptions and time consumption since it's readily accessible. As a result, you can anticipate an uptick in sales, with reviews from satisfied guests highlighting the quality of your properties instructions and guides. Feel free to explore our website and peruse the testimonials of current subscribers for more insights.
HGS subscriptions will reduce the need for guests to make requests upon their arrival at your property or go through the process of logging into an app to find information like the Wi-Fi code, weekly weather forecasts, or local points of interest. The information you opt to include in your video or a QR Code will aid in streamlining communication, leading to fewer messages and phone calls, while also eliminating any guesswork for your guests.
Possessing a personalized screen will instantly enhance the overall experience for your guests, effectively becoming a coveted 5-star amenity that they will greatly appreciate. The ability to greet your guests by name and acknowledge their special occasions upon their arrival will create a memorable and lasting impression.
Certainly, one of the advantages is the ability to display your logo or personal profile picture, which can significantly enhance your brand presence. Your guests or customers won't need to download yet another App or navigate your property or business premises in search of basic information, such as the Wi-Fi, weather, things to do, and assist your guest in knowing what time “check-out” is.
Expect an increase in sales as guests may prefer to make direct bookings with your company, driven by the appeal of your brand. Your reviews will mirror how this sophisticated touch sets your space apart and enhances the overall guest experience.
No, we are not.
Yes, please email us to schedule your DEMO on our website.
After your first activation at the property --No, you do not have to physically be at your property to make the changes. You will control your screen from your computer/laptop. Most features you can even control from the App on your phone. You can link and unlink remotely from your mobile device. If someone is at the location (cleaning lady, maintenance) they can also provide you the activation code—just like other Apps.
How can I personalize my screen for each guest? Before you begin the customization process, make sure you have the following items prepared: Setup Instructions Checklist
You'll require the following:
1. Property Name (the name by which your property is known, like "Bungalow" or "Blue Moon").
2. Check-In and Check-Out Times for your property.
3. Zip Code of your property (specific to the screen's location).
4. Background Photo (typically the cover image used in your Airbnb, VRBO, etc. listing).
5. Logo or Profile Picture.
6. Wi-Fi Name and Password (for the property that the screen will represent).
7. YouTube video link (we offer examples or city-specific samples, if applicable). You can also use this for providing property instructions or highlighting the best local attractions.
8. QR Code (optional but a nice addition) for guests to access "checkout instructions."
It's a straightforward process. Simply return to the "Edit Template" section of your Hello Guest Screen and click on the specific item(s) you wish to modify. For instance, if you want to change your streaming video, select the property name, and use the delete icon, then proceed to upload or drag your new video into the designated field. Finally, remember to save the updated information.
No, each TV at the same location will have the same Hello Guest Screen. If you purchase (5) five screens you can utilize those screens for different properties and have different display screens. Since screens within the same property have the same information (weather, wifi, etc) it is not necessary to display different information. You can use two screens and one property and 3 screens at a difference property. You can also use 5 screens for five different properties.
You have the option to feature the host's or owner’s picture in place of the logo, or you can simply choose not to include a logo on your Hello Guest Screen.
Absolutely, the credit card information is not stored on HGS’ website.
After your first initial activation -- No, physical presence at your property is not required for making changes. You can manage your screen remotely from your computer or laptop once the HGS is on your TV/Device. Additionally, certain features can be controlled through the mobile app on your phone, allowing you to link from your mobile device. Only if you unlink will you need a new activation code from the physical TV which someone cleaning or on your maintenance crew can provide you. No need to unlink.
No, they will not. We understand that many owners and property managers often ask their guests to download additional apps, but our service does not necessitate this. The only app required is for the owner or property manager to download on the TV (just like Netflix) for any necessary management tasks after the initial setup.
Screens with 32-75.
The TV remote control should be used to ensure that the HELLO GUEST SCREEN (HGS) is displayed when the TV is turned back on.
After you tell your guest that all pertinent information is found on the display when the TV is turned on you simply say, to return to regular Smart TV just click the “Home” or the “Back” button on any remote.
If you are inquiring about the videos meant for streaming on the website, it will be your responsibility to use the language of your choice in the video content.
Right now you have one option: You can upload your video to YouTube and then provide that hyperlink in the video section of your setup. Coming Soon there will be another option, which enables you to directly upload an MP4 video with a maximum size of 5MB which is considered a premium feature available for a small fee.
There is no charge for this service, and you also have the option to rename the video link to align it with your property listing, which is entirely optional. The renaming is not necessary for the YT link because it is not visible to anyone other than the subscriber.
When it comes to your video for streaming on your screen, it will be your responsibility to choose video presented in the language of your choice.
The subscription cost is under 50 cents per day for the average subscription, which covers up to 5 screens. You could potentially raise your nightly rate by just $1 to offset this modest expenditure. Additionally, since it's considered an "expense," you can deduct the entire subscription cost for tax purposes.
We accept all major credit cards, but unfortunately, Cash App is not a supported payment option.
Please refer to our Pricing Page for information on subscription costs. It's important to note that if you only rent your property for two weeks each year, the subscription cost amounts to less than a dollar per day for 14 days or 50 cents per night per month. By increasing your nightly rental rate by just $1, you can easily offset the expense and enjoy the benefits of this valuable addition of up to 5 display screens for your properties.
Navigate to your Account, locate your active subscription, and choose the Subscription plan you wish to switch to. In the Subscription overview section, you'll find options to upgrade or downgrade your plan. Simply click the relevant button and follow the provided steps. Once you click this, you can pick the new plan, verify your selection, and save the changes. You can access the necessary page by clicking on this link.
The response time varies depending on the nature of the issue, but typically, we aim to address it within 12 hours. You can reach out to our technical support team through email or chat during business hours and receive immediate help-- which you can find listed on our website.
The hours for the chat window are indicated when you click on it. For email inquiries, you can expect a response within 24 hours.
Start by verifying that you are connected to a Wi-Fi network. If you are connected, try unlinking and then relinking your device. Remember to do this before you actually leave the property.
If 15+ Screens are needed, please contact us via link on the pricing page, chat or email sales@helloguestscreen.com
Amazon Web Services.
Security and encryption are fundamental to our principles. We employ Square as our payment processor. Regardless of whether you're using a public or private Wi-Fi connection or a mobile data service (like 3G, 4G, or EDGE), all customer information provided is encrypted on its way to our servers. Square is fully compliant with all necessary PCI standards.
Yes, please email ( Click here to Contact Us ) to request a Demo.
Make sure you remain in front of the TV you are linking to and click on the Unlink icon, and then proceed to Link it again to ensure that the Status displays as "Linked." If the screen still doesn't appear, please get in touch with us via our chat support.
Yes, select the Contact Us link on the website or send a request to Click here and fill out the information. We will let you know when your account has been restored.
Please review our website and select the Pricing tab for subscription costs.
Please review our website and select the Pricing tab for subscription costs. Remember if you only rent your property two weeks out of the year, this subscription cost less than a dollar a day for 14 days or 0.50 cents per night per month. You could increase your rental night rate by 1.00 per night and cover the cost of this beautiful addition to your property.
Click here to see cancellation policy.
All major credit cards. Cash App and PayPal are not accepted.
Hello Guest Screen can be translated. If you’re referring to your video for streaming on your screen – you will be responsible for displaying, you video in the desired language.
Security and encryption are at the heart of our values. We use Square as our payment processor. All information our customers submit is encrypted to our servers, regardless of whether you're using a public or private WiFi connection or a data service on your phone (such as 3G, 4G or EDGE). Square complies with all required PCI standards.
If you go to your account on this website, click subscription section and select the plan you want to change the payment method for and follow the steps there.
This link will take you there ( My Subscriptions )
Yes, please visit our website for a list of countries.
Yes, you will have the option to turn off the auto-renew feature.
Yes, every Hello Guest Screen is offered with a Free 14-day trial. When signing up for the 14- Day Free trial , you will be asked to enter your credit card . We will only charge your card after the Free 14-day trial ends. You will receive reminders that your free trial is ending. During your 14 day free trial you can cancel anytime without incurring any costs.
Hello Guest Screen, will be available in the United States, Mexico, Euros, and the United Kingdom
Yes, subscriptions will automatically renew unless you cancel the subscription.
Yes, there is immediate access. Once you successfully upload your information, please review the account for accuracy before saving information.
If you need 15 or more screens, please get in touch with us through the link provided on the pricing page, or you can reach out via chat or email us at sales@helloguestscreen.com.
For details on our cancellation policy, please click on this link.
There is a cancel button on your subscriptions page in the lower right corner. If you go to your account on this website, click subscriptions section and select the plan you want to cancel and follow the steps there. Please review cancellation policy for additional information. This link will take you there Cancellation Policy.
Click the link to learn more about our Refund Policy.
Yes, immediate access is granted. After inputting your information, please ensure that your account details are accurate before saving the information.
Security and encryption are at the heart of our values. We use Square as our payment processor. All information our customers submit is encrypted to our servers, regardless of whether you're using a public or private Wi-Fi connection or a data service on your phone (such as 3G, 4G or EDGE). Square complies with all required PCI standards.
To change your payment method, visit your account on our website, navigate to the subscription section, and select the plan for which you'd like to update the payment method. Follow the provided steps to make the change. You can access this page by clicking on this link:
My Subscriptions.
Absolutely, every Hello Guest Screen comes with a 14-day trial at no cost. When you enroll for the 14-Day Free Trial, you'll be prompted to input your credit card details. Rest assured; we will only charge your card once the 14-day free trial period concludes. You'll also receive reminders as your free trial nears its end. Throughout this 14-day trial, you have the freedom to cancel at any time without incurring any expenses.
Please see the cancellation policy: https://helloguestscreen.com/cancellation-policy.php